Terms and Conditions of Sale

Store Policies
Listings on this website are not an offer to sell goods, rather, they are advertisements to receive offers. All orders are subject to review and acceptance by Customer Service Associates, Inc. As all prices are subject to change, your order may not be accepted or we may have to communicate price changes or availability issues to you after you place your order.

Copyright/Trademark Information
This entire website, copy, images, logos, indicia, text, content, and unique method of showcasing products is copyrighted. All trademarks appearing herein are acknowledged. Permission to use documents delivered from this World Wide Web site and/or server and related graphics is restricted. The name of Customer Service Associates, Inc. and CSA Inc. or any of the above trademarks or logos may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Customer Service Associates, Inc. reserves the right at any time after receipt of your order to accept or decline your order for any reason. Customer Service Associates, Inc. reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $2000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Customer Service Associates, Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Customer Service Associates, Inc. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Customer Service Associates, Inc. shall immediately issue a credit to your credit card account in the amount of the charge.

Return Policy and Limited Guarantee Against Defects
Every product you buy from Customer Service Associates, Inc. has a warranty. Please check the individual product description for length of warranty and what is covered. If no warranty is listed then Customer Service Associates, Inc. 30 day limited warranty against defects will apply. Customer Service Associates, Inc. 30 day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacture or Customer Service Associates, Inc.. Terms and conditions may vary by product or manufacture. Customer Service Associates, Inc. will assist customers whenever possible in gaining satisfaction with product manufactures. For assistance or to exchange a defective product please call 1-877-386-4404. Products returned for exchange must be in new condition, original packaging and include all disks, registration cards, packing materials and other accessories and be received within 60 days of the invoice date. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns. No returns will be accepted without an RMA number issued by Customer Service Associates, Inc. or when the product manufactures or distributors return policies supersede ours. Limitation of Liability In no event shall Customer Service Associates, Inc. or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Defective Exchange Policy
The sale of certain items requires a defective item to be returned to avoid additional charges. These items are identified in the “Additional Information” section of the item view web page. Should a defective item not be returned, the purchaser is liable for an additional 30% “Non Return of Defective Exchange Item Fee”. CSA will provide a return shipper, for the defective item, when the exchange part is shipped to the purchaser. The Defective Exchange Item should be returned 10 business days from date of receipt of the purchased item to avoid this fee.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the fulfillment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Warranty, Dispute and Support Contact Information

Customer Service Associates, Inc.
Corporate Address:
4509 Woodland Drive
Lake Saint Louis, MO 63367

Administrative Offices:
8441 Pflumm Circle
Lenexa, KS 66215

PHONE: 1-877-386-4404
EMAIL: admin@csa-service.com